Privacy Policy

Name: SV Ortho Care — Sanjay Nagar
Address: 16, Sanjay Nagar Main Rd, NGEF Layout, RMV 2nd Stage, Sanjayanagara, Bengaluru, Karnataka, 560094, IN
Telephone: +91 89049 54498
Price range: $$

This policy explains what personal information SV Ortho Care collects through svorthocare.com, why we collect it, and who it is shared with.

What we collect

Enquiry and appointment forms. When you submit the contact form we collect the name, phone number, email address and message you provide, so that we can respond to your enquiry and arrange an appointment.

Chat assistant. If you use the chat assistant, the messages you type are sent to a third-party AI provider to generate a reply, and a copy is stored on our systems so we can review and improve the service. Please do not enter detailed medical history, identification numbers, or any information you would not want stored.

Technical information. Like most websites, our server records standard request information such as IP address, browser type and pages visited.

Why we use it

To reply to your enquiry, to schedule and manage appointments, to provide the chat assistant, and to keep the website secure and working correctly. We do not sell your personal information, and we do not use it for advertising.

Who it is shared with

We share information only with service providers that make this website work:

our website hosting provider, which stores the enquiry records;
the AI provider that powers the chat assistant, which processes the messages you send it;
our online appointment booking provider, if you choose to book through that link;
Google, for the embedded map and web fonts used on some pages.

We may also disclose information where we are required to by law.

How long we keep it

Enquiry and chat records are kept for as long as necessary to respond to you and to maintain our clinical and business records. Clinical records created during actual treatment are retained separately in line with medical record-keeping requirements.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete information that we are not required to keep. Contact us using the details below and we will respond.

Security

This website is served over an encrypted connection and access to enquiry records is restricted to authorised staff. No system is completely secure, so please avoid sending sensitive medical details through the website - bring them to your consultation instead.

Contact us

SV Ortho Care
962, 12th Main Road, opposite Lakme Salon, Doopanahalli, Indiranagar, Bengaluru, Karnataka 560008
Phone: +91 89049 54498
Email: svorthocare@gmail.com